Alton Towers Newsletter

Alton Towers New Year Update – February 2020

Hello everyone, just a quick update before we open which will be here before we know it!

New products for 2020
From ‘The World of David Walliams’, we are delighted to announce the arrival of Gangsta Granny: The Ride in Spring 2020, a ground-breaking brand new family attraction that brings to life David Walliams’ most popular children’s novel.

Published by HarperCollins Children’s Books, Gangsta Granny tells the story of Ben who discovers that his Granny is secretly an international jewel thief. The thrilling new 4D ride experience will see guests join the main characters as they attempt the greatest heist in the history of the world: to steal the Crown Jewels.

On-board a Royal Carriage, guests will set off on a Crown Jewels tour only to be caught up in Ben and Granny’s audacious adventure. The ride will whizz, twist and spin passengers 360° through a series of scenes where they will see, feel, hear and even smell an electrifying and unique re-telling of the Gangsta Granny story. Using state-of-the-art special effects, 3D projection-mapping and animation inspired by the artwork of Tony Ross, guests will descend with Ben and Granny into the sewers, be chased through the streets of London and even come face to face with the Queen: but will the madcap scheme succeed?

The fun doesn’t stop there: a whole area of the theme park will be transformed, inspired by ‘The World of David Walliams’. As well as Gangsta Granny: The Ride, the themed area will feature a host of other rides and attractions where guests can:

- Pick up a crazy bargain in Raj’s Shop
- Race on a regal thoroughbred on the Royal Carousel
- Giggle with delight on Raj’s Bouncy Bottom Burp
- Encounter other surprises and twists along the way

Not only that, fans of David’s books can also enjoy the ultimate sleepover with an overnight stay in one of four Gangsta Granny themed bedrooms in the Alton Towers Hotel.

‘The World of David Walliams’ and Gangsta Granny: The Ride arrive at Alton Towers as the Resort celebrates 40 years as the UK’s favourite theme park. Throughout 2020, Alton Towers will be inviting guests to celebrate four decades of the ‘Power of the Towers’ to thrill, delight and create millions of happy memories for visitors.

Community Engagement
We’re looking forward to working with local groups and charities again this year and the application process for new tickets is now open so if you know any that would like to apply please direct them to our website.

As I mentioned in December, we’ve now reviewed the local resident pass process and are changing the way we operate it in order to incorporate comments and feedback we’ve received and reduce misuse. So we’re swapping from giving you individual tickets to a single pass containing ten vouchers. [Note: if you had 20 tickets last year, you’ll get two passes this time, so still 20!] When you visit, you’ll have to exchange one of these vouchers for a day ticket at one of the manned ticket windows and then take your ticket to a turnstile to be scanned. For the first time the tickets will also be valid for use in the Waterpark and on our Extraordinary Golf although there are quite a few restrictions as both of these attractions have a maximum capacity. We’ll be sending a letter out to all properties in the area that are eligible for tickets which will give you all the information you need. If you don’t receive a letter but received tickets last year, please email your Council Tax bill to (sorry, another new email address!) and we’ll review why.

2020 season calendar and closed days
We’ve got some private events booked in for the 7th, 8th, 14th and 15th March but our main season starts on Saturday 21st March and we close on Sunday 8th November. We’ll also be closing mid-week as below:
22nd, 29th April
6th, 13th, 20th May
2nd, 7th, 8th, 9th, 14th, 15th, 16th, 21st , 22nd, 23rd, 28th, 29th, 30th September
5th, 6th, 7th, 12th, 13th, 14th October
2nd, 3rd, 4th, 5th November

That’s it for now – we’re hoping for another bumper year of excitement and will keep you as informed as we can along the way, but as ever if you have a burning question just drop me a line and I’ll do my best to help.

Very best wishes


Liz Greenwood
Local Community Engagement
Tel: 01538 704 017
Mob: 07968 998 922

Please note my usual working week is Monday to Wednesday