Alton Towers Newsletter

Alton Towers Christmas Update – December 2019

Hello everyone, well we’ve had another fantastic year, and it’s still going as we have a number of Party Nights, Santa’s Sleepovers, festive breaks and of course the New Year’s Eve party just to top it all off! Here are just a few of our highlights:

Charity and community engagement:
It’s been another very busy year for Chloe who processes all the applications for charity support! In total we’ve sent out around 1,000 tickets to families with children who need extra support in one way or another; provided a dozen complimentary overnight stays in our Blue Butterfly Lodge and even helped one little girl fulfil her dream to be a TV star!

April, 7, from Wrexham, came to the Resort in September with Make A Wish, who grant life-changing wishes for children with critical illnesses. April’s wish was to ‘star in her very own TV show at Alton Towers Resort’ and we were delighted to be able to help make that a reality. April has a genetic metabolic disorder known as Hurler Syndrome (MPS1) and later this year will undergo spinal fusion surgery. This is a very long procedure with a difficult recovery. The transplant is not a cure but a way to prolong and improve her quality of life. April spent two days at the Resort with her parents, and siblings Ely, Rosa and George, as well as her very own film crew for part of her stay to capture her wish.

On top of the tickets we’ve also donated cash to many local community events, provided flowers again for Alton and Oakamoor, a planter in Croxden and made contributions to banners for the Alton Community Events team, the Rotary Club Period Poverty fund, Douglas MacMillan Hospice, Alton Towers First Responders, Rycroft School defibrillator fund, Kinder Scout Mountain Rescue team and a charity called Visyon who look after the mental health of vulnerable youngsters.

SPA: Pre-party prep!
Is it time for your pre-party preparations?! If so from just £45 you can choose two treatments from our range of Pre Party Prep items to make your night out perfect!

Lash Perfect Express
Choose subtle and natural or go for glamorous volume lashes that last for up to two weeks.

CND Twinkle Toes
Paints on like polish and wears flawlessly for 14 days. Choose from a dazzling range of colours.

Delilah Make Up Application
Create a flawless and natural party like skin and look to dance the night away.

Hair Up-Do
Fancy some pre party curls or a bouncy blow dry?

Call the Spa directly to book on 0371 702 7043.

Waterpark arrangements for 2020

So after much discussion and debate I am delighted to confirm that we can now offer local residents access to the Waterpark! We’ve struggled with this as capacity is limited, so it will only be for off peak days, which excludes all school holidays and weekends, and you will have to book in advance – email waterpark@alton-towers.com – but you will only need one ticket for two people. 2020 will be a trial to see how it goes, but if it works this could become another long term community offer.

2020 season calendar and closed days
We’ve got some private events booked in for the 7th, 8th, 14th and 15th March but our main season next year starts on Saturday 21st March and we close on Sunday 8th November. We’ll also be closing mid-week as below:
22nd, 29th April
6th, 13th, 20th May
2nd, 7th, 8th, 9th, 14th, 15th, 16th, 21st , 22nd, 23rd, 28th, 29th, 30th September
5th, 6th, 7th, 12th, 13th, 14th October
2nd, 3rd, 4th, 5th November

Scarefest will run on 2nd, 3rd, 4th, 9th, 10th,11th, 16th, 17th, 18th, 22nd – 31st October inclusive and 1st November.
Fireworks are on 6th, 7th and 8th November.

All dates are subject to change, but they’re pretty well confirmed now. As always you will have to pre-book your tickets to the Fireworks and your tickets won’t be valid on the 31st October (the last Saturday of Scarefest) or the 7th November (the Saturday of Fireworks).

Local resident pass application process
As you know, the complimentary passes that we issue are intended for use by people who live in the villages adjacent to us, and for their family and close friends. In order to determine who receives the passes we have drawn a boundary line at 3km from the centre of the Resort. Households on main sign-posted routes within that circle receive 20 tickets each; in addition there are some properties outside the circle but on main sign-posted routes that receive either 10 or 20 tickets each. Private roads that go to properties with no onward travel to Alton are excluded. We’ve tried to be as fair as possible and over the years we have allowed the boundary line to flex but we do need to keep control over the total number of tickets being issued, so going forward there will be no more expansion. We are also reviewing the whole process of ticket applications and issuing to see if we can update it. This may mean going to a purely digital platform with applications on line and potentially even digital tickets but we’ll let you know what we’re implementing in the New Year. It won’t affect what you get by the way, just how you get them.

I think that’s about it for now so we’d like to thank you for your continued support and wish you all a very merry Christmas and a happy New Year.

With our very best wishes

Emma, Liz, Julie, Chloe and the Admissions (local resident tickets) team

Liz Greenwood
Local Community Engagement
Tel: 01538 704 017
Mob: 07968 998 922

Please note my usual working week is Monday to Wednesday. I am on annual leave from Wednesday 18th December until Monday 6th January 2020.

Merlin Entertainments Ltd. Registered office: Link House, 25 West Street, Poole, Dorset, BH15 1LD. Registered number 08700412. Registered in England & Wales.
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Liz Greenwood
Local Community Engagement
Tel: 01538 704 017
Mob: 07968 998 922

Please note my usual working week is Monday to Wednesday